These are the terms & Conditions for Pets-Bed. Placing an order with us simply means that you have read and accepted our terms and conditions, these terms do not supersede your rights under the Sale of Goods Act.

  1. Acceptance of Terms & Use of Website

By using Pets-Bed Website you will be deemed to have accepted these Terms & Conditions.

Pets-Bed reserves the right to amend or vary these Terms & Conditions at any time and without notice to the Customer and the Customer’s continued use of the Website and/or ordering Product from the Website shall be deemed to be acceptance of such change.

Pets-Bed may vary any item or part of the Website, including policies, terms and Products. New items may be added. Retail prices may be changed without notice at any time.

  1. Ordering Products & Payment

The Customer shall select from the Products advertised on the Website by following the procedure set out on the Website.

An order is deemed concluded once payment has been accepted by Pets-Bed and acceptance of the order is provided to the Customer by an e-mail from Pets-Bed.

The Product Page will clearly outline the delivery details and any other pertinent information relating to the product. All prices charged are inclusive of VAT.

Pets-Bed is not obliged to fulfil any order and Pets-Bed shall, in its sole discretion be permitted to elect not to comply with any order from the Customer.

Payment for Product will be made by credit or debit card via Stripe with whom Pets-Bed has contracted for a secured payment system.

  1. A note about online security

Whilst Pets-Bed will use its best endeavours, and has been advised by Stripe, that use of the system is secure, the Customer accepts that Pets-Bed accepts no responsibility or liability for any failure in the secure online payment system.

  1. Delivery & Timing

Pets-Bed shall use its best endeavours to deliver Product within the delivery timeframe specified on each Product, clearly highlighted on each Product Page, and earlier if possible. If there is going to be a delay in delivery, Pets-Bed will advise the Customer by email at the earliest opportunity.

In cases where Product is handmade to a Customer’s bespoke requirements, or personalised, there will be a longer delivery timeframe. This will be clearly highlighted at the Product Page so that the Customer can see this before they place their order. If a Product is out of stock, then the Website will note that against the Product. However, if due to circumstances beyond the reasonable control of Pets-Bed, a Product becomes out of stock after an order has been placed and accepted, then Pets-Bed will inform the Customer by email and give them the option to cancel their order and receive a full refund.

The Customer shall accept part delivery of Product if more than one item is ordered. Products forming part of an order may be delivered separately.

Pets-Bed does not accept any liability for delay, dispatch or delivery and cannot be held responsible for delivery at any set time on a day.

Coupon codes: can only be used independent of other codes or offers (unless otherwise stated), such as free delivery. 

  1. Back Orders

If the Customer orders any Product which is not currently available or in stock, Pets-Bed shall agree an estimated date for delivery which the Customer can either accept or elect to cancel the order.

  1. Delivery Charges

We offer free worldwide delivery on all products that can be found on our website.

Pets-Bed arranges its delivery service through different means and service providers. The Customer shall be notified by e-mail once the Product is dispatched and the Customer shall be advised of any tracking number if relevant.

If a signature or Customer’s presence is necessary for delivery, it is the Customer’s responsibility to facilitate that by providing the best possible address. Where possible, if specific instructions can be given to facilitate delivery, Pets-Bed will use its best endeavours to facilitate delivery in the manner requested.

With certain items that are handmade to order these may be delivered to the customer directly from the maker on behalf of Pets-Bed.

In these instances, Pets-Bed is deemed as acting as an agent on behalf of this maker and the contract is between the maker of the goods and the purchaser.

  1. Returns Policy & Cancellations

7.1 Orders placed on Pets-Bed cannot be cancelled. If unsatisfactory products have been received, the items should be returned.

7.2 A Customer wishing to return a Product should in the first instance contact Pets-Bed by email and they will be advised of the correct return address. The registered address on this website is not the returns address and in no instance should returns be made to this address. Provided that the Product is in good and resale-able condition on return, Pets-Bed shall refund the full purchase price of the Product to the Customer within 30 days of receipt of the Product. Refunds on returns will only be permitted if the Customer returns the Product in its original packaging and with all labels intact.


7.3 In the event that Product is in any way damaged upon receipt, the Customer should advise Pets-Bed within 24 hours of receipt and Pets-Bed will use its best endeavours to replace the damaged Product within a reasonable time or refund the Purchase Price paid.

7.4 If a Customer wishes to exchange a Product, they will be asked to send the item back to us for a full refund of the original postage paid and the returned item and will be asked to reorder the preferred item from the website, this is to ensure an efficient documentation of all products returned and ordered.

7.5 Pets-Bed is not responsible for safe return of any Product and will not refund a Product that does not reach the appropriate delivery address when being returned by a Customer. Pets-Bed therefore suggests that Customers return the Product via Recorded or Special Delivery or other secure method so that they can provide proof of delivery.

  1. No Guarantees and Limitation of Liability

Whilst Pets-Bed is confident that the content on the Website is accurate and in the quality of the Product and the satisfaction the Customer will have, Pets-Bed does not guarantee that any Product is either in stock or will be exactly what the Customer believes it to be or fit for any particular purpose. Pets-Bed does not guarantee that the colour of the Product or the exact design seen on the Product Page will accurately reflect the actual Product as is.

The Customer acknowledges that Product is being ordered online and based on viewing a picture of Product on the Website. All photos and descriptions including specifications and advertising on the Website are issued and published for the sole purpose of giving an approximate idea for Product described.

Other than return of Product under the Returns Policy at Clause 7 in these Terms, Pets-Bed shall not be liable for any delays, damage during transit or any direct or indirect damages, loss, costs or any other expenses as a result of the Customer making an order for Product.

  1. Intellectual Property Rights

The Customer acknowledges that all intellectual property rights contained in the Website and any of its content, design, text, graphics, and any software or source codes connected with the Website, belong to Pets-Bed.

  1. Online Security

Whenever you buy from a website, it’s important to make sure that website is secure. We use SSL (Secure Sockets Layer) and Private Communications Technology security standards, all of which are supported by popular browsers including Internet Explorer 4.0+. SSL employs powerful encryption technology to ensure your full visiting experience and personal and financial information are protected (that is, your credit card number, name and address details and all other information you enter are scrambled, so they cannot be seen by any device other than the secure server).

  1. Customer Service

Any feedback, customer enquiries or potential complaints should in the first instance be directed by our online contact form. We will endeavour to respond to your query within 2 working days.

  1. Reviews

We occasionally send out invitations for our customers to review our products. This is intended to help other users choose the right product for them. You are not obligated to review our products and can ignore these review invitations.