Orders placed on Pets-Bed cannot be cancelled. If unsatisfactory products have been received, the items should be returned.

A Customer wishing to return a Product should in the first instance contact Pets-Bed by email and they will be advised of the correct return address. The registered address on this website is not the returns address and in no instance should returns be made to this address. Provided that the Product is in good and resale-able condition on return, Pets-Bed shall refund the full purchase price of the Product to the Customer within 30 days of receipt of the Product. Refunds on returns will only be permitted if the Customer returns the Product in its original packaging and with all labels intact.

In the event that Product is in any way damaged upon receipt, the Customer should advise Pets-Bed within 24 hours of receipt and Pets-Bed will use its best endeavours to replace the damaged Product within a reasonable time or refund the Purchase Price paid.

If a Customer wishes to exchange a Product, they will be asked to send the item back to us for a full refund of the original postage paid and the returned item and will be asked to reorder the preferred item from the website, this is to ensure an efficient documentation of all products returned and ordered.

Pets-Bed is not responsible for safe return of any Product and will not refund a Product that does not reach the appropriate delivery address when being returned by a Customer. Pets-Bed therefore suggests that Customers return the Product via Recorded or Special Delivery or other secure method so that they can provide proof of delivery.